Why are my emails being delivered to the junk/spam folder ?

KISREC uses Simple Mail Transfer Protocol (SMTP) to send outgoing email. It uses the email address you use to login to spoof the email sender.

The email is dispatched in this way to make it appear to arrive from your email address. Spoofing email from trusted domains is a popular technique for malicious spam and phishing campaigns so most email servers will detect spoofed email and direct them to the junk/spam folder.

To ensure high deliverability we highly recommend your emails are signed with DKIM.

DKIM (DomainKeys Identified Mail) is an email security standard designed to make sure messages aren’t altered in transit between the sending and recipient servers. It uses public-key cryptography to sign email with a private key as it leaves a sending server. 

Recipient servers then use a public key published to a domain’s DNS to verify the source of the message, and that the body of the message hasn’t changed during transit. Once the signature is verified with the public key by the recipient server, the message passes DKIM and is considered authentic.

While DKIM isn't required, having emails that are signed with DKIM appear more legitimate to your recipients and are less likely to go to Junk or Spam folders. We highly recommend you add a DKIM record to your DNS whenever possible to authenticate mail from your domain

Check out the following How To Article for help with adding the DKIM records to your website DNS settings.